Summary

The Foreclosure Specialist plays a pivotal role in foreclosure department processes by focusing on precision and compliance. They conduct thorough equity and credit analyses, maintain meticulous documentation, and engage professionally with other departments. Moreover, they actively contribute to team efficiency initiatives and participate in foreclosure file system optimization.

Essential Functions

• Maintains current foreclosure status of assigned accounts processing foreclosure cases accurately and timely
• Perform equity analysis on a loan level basis
• Analyze credit profile, loan history, customer financial situation, and available assets
• Comply with federal, state, and local laws and regulations
• Responsible for thorough and accurate documentation in company’s collections systems
• State-specific research, review loan documents relating to origination and foreclosure, and prepare loans for referral to various attorneys
• Review title report and perform Lien verification task
• Specialist may also be expected to attend meetings and conference calls, evaluate team processes to enhance efficiency, and help restructure the foreclosure file system

Qualifications and Skills

• Associate’s degree in relevant field or equivalent related work experience is required
• High School Diploma or GED required
• Experience working with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access) required
• Prior Mortgage Collections experience preferred
• Prior Foreclosure experience preferred
• Lien verification / Title experience preferred
• Ability to articulate and understand the concepts of a Mortgage, Deed of Trust, Assignment of Mortgage, Title Insurance, Note, and Note Endorsement preferred
• Strong research and analytical skills
• Excellent problem solving and critical thinking skills
• Self-motivated with strong attention to detail
• Ability to multi-task and perform quality work in a fast-paced environment
• Articulate and professional in all communications
• Bilingual (English and Spanish) skills a plus
• Must be able to pass a criminal background check & drug screen to client-required standards
• Candidates must have authorization to work permanently in the US without the need for sponsorship (Currently, our organization is unable to support candidates that will need sponsorship, now or in the future.)

Work Environment

This job operates in a hybrid setting, splitting time between professional office environment and remote home office set up. In both scenarios, this role routinely uses standard office equipment, including electronic keyboard, mouse, and telephone.

• Office Call Center: When in the office, the environment is a typical call center within a professional office setting. This includes working alongside other team members in a structured setting, which may involve background noise and the necessity for cooperative and coordinated team interactions.
• Remote Home Office: When working remotely, the employee is expected to maintain a dedicated and quiet workspace free from distractions, mirroring the professional standards of the call center environment. Employees must ensure a reliable internet connection and the capability to securely access company systems.

Both environments require the ability to maintain high productivity and consistent communication standards. The company may provide specific guidelines on the home office setup to ensure compliance with security and performance requirements.

Physical Demands

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this role. This position is primarily office based and extensively involves telecommunications.

• Voice Clarity and Communication: Regular use of a clear, articulate, and professional speaking voice essential for effective customer communication. This role requires continuous verbal interactions, making the ability to speak clearly and intelligibly a fundamental job requirement.
• Prolonged Sedentary Work: Employees will typically spend extended periods seated, engaging in telephone conversations and computer work. Comfort with prolonged sitting and screen use is necessary.
• Repetitive Hand and Wrist Motions: Frequent use of hands and wrists for typing and navigating computer systems is required.
• Occasional Lifting: Employees might need to lift and handle office supplies up to 20 pounds occasionally.

These requirements are considered essential for the performance of this job’s duties. In cases of medical limitations affecting these abilities, the necessity of performing these essential functions will be a consideration in evaluating reasonable accommodations and determining the appropriateness of medical certification for return to work.

Position Type/Expected Hours of Work

This is a full-time position; extended work hours and/or overtime may be required as dictated and/or approved by management and business needs. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.